This is a living, digital space where I've gathered my ideas, hobbies, goals - whatever comes to mind. A constant work in progress, sometimes more work. Less recently, but hey. Life be busy!
As a TechOps professional with a unique background in hospitality, I bring a blend of technical savvy and exceptional people skills to the table. My expertise lies in automating the unconventional (primarily through Okta Workflows ⚙️), creating easy to use and delightful processes without encumbrance, and a keen eye for optimising TechOps to be invisible as much as we can be 🏗️
Currently, I am enjoying life as Senior IT Operations Specialist at Pleo. Here, my primary mission is to identify and refine areas perfect for automation, sprinkling each project with a touch of TechOps magic ✨
In my current role, I ****was pivotal in revamping the onboarding experience from a TechOps perspective. This includes crafting engaging videos and comprehensive documentation for new joiners, leading the onboarding presentations, and ensuring every team member is well-versed in our technology without the traditional top-down explaining things 💕
A highlight of my tenure was the seamless implementation of Okta for unified single sign-on (SSO) across the organisation. This initiative has successfully integrated over 75 applications, ensuring easy and compliant access management focusing on role-based access control (RBAC).
When you do things right, people won’t be sure you’ve done anything at all.
Futurama
Here’s the perfect quote to describe my work.
If I have people coming up to me and asking what I actually do, that means I have done it perfectly.
On the other side, if I don’t, the whole company will be very aware in minutes. You win some, you lose some I guess.
My profound love for technology is centred around helping individuals maximise device usage and simplifying complex TechOps challenges into digestible, manageable segments. I aim to merge this enthusiasm with the interpersonal skills I've honed to deliver personalised and approachable support.
I am always excited to tackle new challenges and offer my expertise. If you're facing any tech-related headaches, feel free to reach out or book me here directly - let's collaborate to find a future-proof solution!
Using Okta to Automate GitHub Teams
This is me and what I have accomplished